Kapo Account Deletion Policy
MoodMesh Limited (“Kapo”, “we”, “us”, or “our”) respects your right to control your personal information and provides users with the ability to request deletion of their Kapo account.
This Account Deletion Policy explains how you can delete your Kapo account, what happens after deletion, and what information may be retained.
1. Your Right to Delete Your Account
You may request deletion of your Kapo account at any time.
Deleting your account will permanently remove your account access and may result in the loss of:
• Your profile information
• Matches and connections
• Messages and conversations
• Uploaded photos and profile content
• Preferences and settings
• Unused Coins or virtual items
• Subscription benefits associated with your account
Please carefully consider your decision before deleting your account.
2. How to Delete Your Kapo Account
You can delete your account through the following methods:
Option 1: In-App Account Deletion
Open the Kapo application.
Go to Settings.
Select Account.
Select Delete Account.
Follow the instructions to confirm deletion.
Once confirmed, your account deletion request will be processed.
Option 2: Contact Support
If you cannot access the app or require assistance, you may request account deletion by contacting us:
MoodMesh Limited
Email:
contact_kapo@mooeh.com
Please include:
The email address or phone number associated with your Kapo account.
Your request to delete your account.
Any information needed to verify account ownership.
We may request additional information to verify your identity and prevent unauthorized deletion requests.
3. Account Deletion Processing Time
After receiving a valid deletion request, we will process your request within a reasonable period.
The deletion process may include:
• Removing your profile from public view.
• Disabling access to your account.
• Deleting personal information associated with your account.
• Removing stored content where applicable.
Certain information may remain temporarily during the deletion process due to technical, security, or legal requirements.
4. Information Deleted After Account Deletion
When your account is deleted, we generally remove or anonymize information including:
• Profile details
• Profile photos
• User preferences
• Match history
• User-generated content
• Messages and interactions
• Account settings
Deleted information will no longer be accessible through your Kapo account.
5. Information We May Retain
Some information may be retained after account deletion where necessary for:
Legal Compliance
We may retain information required to:
• Comply with applicable laws.
• Respond to legal requests.
• Maintain records required by regulations.
Security and Fraud Prevention
We may retain limited information to:
• Prevent fraud.
• Detect abuse.
• Enforce our Terms of Use.
• Prevent users from creating fraudulent accounts.
Financial Records
Transaction-related information may be retained where required for:
• Accounting purposes.
• Tax obligations.
• Payment dispute resolution.
Payment information is handled according to applicable payment provider policies.
6. Subscription Cancellation
Deleting your Kapo account does not automatically cancel subscriptions purchased through third-party platforms.
If you have an active subscription:
Google Play Subscriptions
You must cancel your subscription through your Google Play account settings.
Deleting the Kapo app or account does not automatically stop recurring payments.
Third-Party Payments
Subscriptions purchased through third-party payment providers must be canceled according to the applicable payment provider’s instructions.
7. Coins and Virtual Items After Deletion
If your account is deleted:
• Any remaining Coins will be permanently removed.
• Virtual items cannot be transferred to another account.
• Unused Coins generally cannot be refunded except where required by applicable law.
8. Reactivation After Deletion
Account deletion is intended to be permanent.
Once your account has been deleted:
• Your previous profile may not be recoverable.
• Previous matches and conversations may not be restored.
• You may need to create a new account if you wish to use Kapo again.
9. Deletion Requests Related to Privacy Rights
Depending on your location, you may have additional privacy rights, including:
• Requesting access to your personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information.
• Objecting to certain processing activities.
For privacy-related requests, contact:
contact_kapo@mooeh.com
More information is available in our Kapo Privacy Policy.
10. Abuse Prevention
To protect the Kapo community, we may delay or restrict deletion of certain information if necessary to:
• Investigate violations.
• Prevent fraud.
• Protect user safety.
• Comply with legal obligations.
11. Contact Us
If you have questions about account deletion, please contact: MoodMesh Limited
Email: contact_kapo@mooeh.com